Marriott Hotels in Taipei

During our stay, one of my wife’s small personal items was accidentally taken away with the bed sheets during housekeeping. Needless to say, the housekeeping staff were always very kind and careful in their work. Since the item was small and white, it was easy to overlook and get mixed up with the linens. So I do not think this was their fault. When we called the front desk, at first they could not locate it. But after I asked them to check more carefully, the manager personally took responsibility and searched through the sheets until he successfully found it. As a gesture of apology, the hotel kindly offered us fruit, wine, and one complimentary breakfast. Both the housekeeping team and the manager handled the situation with great sincerity and professionalism, and thanks to them, we enjoyed our stay with peace of mind. We were delighted with the thoughtful service. We highly recommend this hotel for families, and we look forward to staying here again.

Convenient location. Room was clean and shower pressure was great. The food in The Lounge was delicious. Service staff were friendly and helpful.

Cleanliness, water pressure, view and location