Kampala Serena Hotel

–Excellent location – show map
+53 photos
Scored 8.8
Rated excellent

Staff

9.3

You might be eligible for a Genius discount at Kampala Serena Hotel. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room. At Kampala Serena Hotel you will find a fitness center. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Fitness center
  • 7 restaurants
  • Family rooms
  • Tea/Coffee Maker in All Rooms
  • Bar

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet, Breakfast to go

  • Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
or
2 twin beds
1 queen bed
Bedroom
1 king bed
Living room
1 sofa bed
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Ruth
Uganda Uganda
“The staff, especially the bellboy, were exceptionally friendly, and the rest of the team was equally welcoming. My friends and I were treated with respect and care throughout our stay. The Elemis body and bath products were an added delight. 😉”
Basma
Saudi Arabia Saudi Arabia
“Amazing , good services , collaborate , helpful , clean”
Daniella
Uganda Uganda
“It was okay. Serena is known for its scenery and thus met up to my expectations”
Ryan
South Africa South Africa
“Gardens are amazing, room was really large and great to work in, food was good.”
Matsglobetrotter
Sweden Sweden
“Great stay, comfy room, staff is very friendly and attentive. had a greart massage in the spa and enjoyed the swimming pool”
Mian
United Kingdom United Kingdom
“The Italian restaurant and the staff, the staff at the convierge”
Green
United Kingdom United Kingdom
“The location, security, and the beautiful greenery around the hotel in the middle of the city were breathtaking ... like you were in a rainforest...”
Edward
Jersey Jersey
“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
Janet
South Africa South Africa
“Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are...”
Andrew
United Kingdom United Kingdom
“Clean room, comfy bed, hot shower. lovely pool area. Good location.”

Hotel area info

Restaurants

7 Restaurants On Site
The Explorers Italian Bistro
  • Cuisine
    Italian
  • Open for
    Lunch • Dinner
  • Ambience
    Family-friendly • Modern • Romantic
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Lakes Restaurant
  • Cuisine
    African • Seafood • Local • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Pearl Restaurant and Champagne Bar
  • Cuisine
    International
  • Open for
    Lunch • Dinner
  • Ambience
    Modern • Romantic
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Pool Bar and Restaurant
  • Cuisine
    International
  • Open for
    Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
Bambara Lounge
  • Cuisine
    International
  • Open for
    High tea
  • Ambience
    Traditional
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Mist Bar
  • Cuisine
    International
  • Open for
    Lunch • Cocktail hour
  • Ambience
    Traditional
  • Dietary options
    Halal • Kosher • Vegan • Gluten-free • Dairy-free
The Ssese Patisserie
  • Cuisine
    International
  • Ambience
    Modern
  • Dietary options
    Halal • Kosher • Vegan • Gluten-free • Dairy-free

House rules

Kampala Serena Hotel takes special requests – add in the next step!
Check-in
From 12:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
Free
Crib upon request
Free
4 - 12 years
Extra bed upon request
$100 per child, per night
13+ years
Extra bed upon request
$150 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroUnionPay credit cardCashCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kampala Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.