A prepayment deposit via payment gateway or bank transfer is required to secure your reservation. The property will contact you after you book to provide further instructions. Credit card information added during your booking process will be used as a guarantee.

Please note that room rates include a round-trip shuttle boat transfer between Jadet Pier (the hotel's pier on the mainland) and Ko Samet.

The shuttle boat schedule is as follows:

- From Jadet Pier (Ban Phe in the mainland) to Na Dan Pier (Koh Samet): 14:00 and 17:00

- From Na Dan Pier (Ko Samet) to Jadet Pier (mainland): 11:00 and 13:00

Guests are advised to look out for Jadet Pier when arriving at the pier on the mainland.

Kindly be at Jadet Pier 30 minutes before departure time. Guests who are unable to accommodate the boat shuttle schedule will have to hire a private speed boat at THB 3000 per boat, per trip (maximum 6 persons). Please contact the hotel before the check-in date.

Please note that the name of the credit card holder must be the same as the guest's name. Please also be informed that the property will strictly not allow guests to check in if the holder's name of the credit card used during booking is different from the guest's name.

If the guest does not bring the credit card used during the booking, he/she will be required to pay the full amount again at the front desk. The total amount that was previously deducted from the credit card used during the booking will be refunded to the same card within 30–45 days.

One child under 3 years stays free of charge when using existing beds.

Parking is available for THB 100 per car, per night (paid to the staff at the service point).

Please note that renovation work of Paradee Spa will be carried out from July 1st, 2025, to July 31st, 2025. During this period, the spa will be temporarily closed.

Please note that maintenance work on the villas' roofs will be carried out from July 1st, 2025, to August 15th, 2025.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Paradee in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.

Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery.