Hotel El Portón

–Excellent location - show map
+28 photos
Scored 9.8
Rated exceptional

Staff

9.9

You might be eligible for a Genius discount at Hotel El Portón. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: Hotel El Portón in Tenancingo offers rooms with private bathrooms, free toiletries, and garden views. Ground-floor units provide easy access to the outdoor seating and picnic areas. Essential Facilities: Guests enjoy a lush garden and free WiFi throughout the property. Additional amenities include a work desk, outdoor seating, and free on-site private parking. Convenient Services: The hotel provides a paid airport shuttle service, 24-hour front desk, car hire, and free on-site private parking. Lic. Adolfo López Mateos International Airport is 55 km away. Guest Satisfaction: Highly rated for room cleanliness, comfort, and attentive staff, Hotel El Portón ensures a pleasant stay with its beautiful garden views and comfortable accommodations. Guests appreciate the attentirely clean rooms and excellent service support, making it a preferred choice for travellers.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Airport shuttle

Property highlights

  • Top location: Highly rated by recent guests (9.5)

  • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 single bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Jorge
Mexico Mexico
“Su limpieza y cercanía con los dueños que son personas atentas, amables y empáticas”
Jiselle
United States United States
“Our stay at El Portón was likely one of the best hotel experiences we’ve ever had. Due to flight delays we ended up arriving to the hotel much later in the evening than expected and they had no problem accommodating us for a later check in. The...”
Nostalgia
Mexico Mexico
“Excelente atencion por parte de los dueños y del personal. Muy amables y atentos.”
Mario
Mexico Mexico
“Excelente atención. Habitaciones bonitas. Tienen estacionamiento.”
Oscar
Mexico Mexico
“Camas muy cómodas, limpieza excelente, sin ruido de motos o autos, atención magnífica de todo el personal. El café, la conchita de pan y la fruta de cortesía una maravilla y un sándwich delicioso. El espacio muy limpio y con árboles frutales....”
Aurelio
Mexico Mexico
“Todo, el personal muy amable, el cuarto cómodo y limpio”
Isamar
Mexico Mexico
“Me agradó mucho que el lugar es muy tranquilo y bonito, todo está limpio y ordenado. El cuarto tiene buen tamaño y las camas son comodas. También nos brindaron una cortesía de desayuno muy rica y la atención muy agradable.”
Mario
Mexico Mexico
“Muy bonito hotel. Cuanta con estacionamiento propio. La atención del personal es increíble, son muy atentos. Las habitaciones muy bonitas. Los recomiendo.”
Reed
United States United States
“Circe, Peter, Elida, Lourdes, and the rest of their amazing staff spared no expense going above-and-beyond to make sure that our stay was extraordinary. From the moment we arrived we were treated very warmly. Though we should have given 24 hour...”
Wilfrido
Mexico Mexico
“Parece recién construido aunque ya tiene sus años y el personal muy amable”

Hotel surroundings

House rules

Hotel El Portón takes special requests - add in the next step!
Check-in
From 15:00 to 21:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Curfew
Entry to the property will be closed between the hours of 21:00 and 06:00
Children and beds

Child policies

Children of any age are welcome.

Children 15 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMaestroCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

The property’s reception opening hours are:

– Monday to Friday: 15h until 21h

– Saturday: 15h until 22h

– Sunday: 15h until 21h

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel El Portón in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In the event of an early departure, the property will charge you the full amount for your stay.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.