Joy Palace Hotel

–Great location - show map
+51 photos
Scored 7.8
Rated good

Staff

8.9

You might be eligible for a Genius discount at Joy Palace Hotel. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Comfortable Accommodations: Joy Palace Hotel in Nairobi offers family rooms with private bathrooms, city views, and modern amenities. Each room includes a work desk, TV, and free toiletries. Dining and Leisure: Guests can enjoy a spa and wellness center, sun terrace, restaurant, bar, and free WiFi. The family-friendly restaurant serves African and American cuisines with vegetarian and vegan options. Additional facilities include a nightclub, karaoke, and meeting rooms. Convenient Location: Located 5 mi from Wilson Airport, the hotel is near attractions such as Nairobi National Museum (1.1 mi) and Nairobi Botanic Garden (1.1 mi). Free on-site private parking is available.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Airport shuttle
  • Free Wifi
  • Family rooms
  • Free parking
  • Spa
  • Restaurant
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Bar

Property highlights

Top Location: Highly rated by recent guests (8.8)

  • Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Sign in, save money

Sign in to see if you can save 10% or more at this property.
Sign in, save money

Availability

Select dates to see this property's availability and prices

—
Room Type
Number of guests
 
2 twin beds
1 queen bed
1 twin bed
and
1 king bed
1 twin bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Boris
Canada Canada
“Excelent location in very nice area. Great value for money. Would recommend.”
Phillipe
Canada Canada
“People there is so nice and helpful, food from the restaurant is delicious. Located in a safe neighborhood”
Padmini
India India
“I stayed here again after my one day stay a week ago. This time the room was better with 2 lights, ample space (got a 2 single beds room). Staff are amazing, friendly and helpful. Location is perfect and the street feels very safe. The size and...”
Padmini
India India
“The bed was comfortable, location was perfect near to all major attractions of the city, many travel operators do a pickup from hotel directly.staff are amazing always a call away to correct any issues you face.”
Jamal
United States United States
“The room was nice and met expectations. It was a bit small but overall, clean and effecient. The location is very good and safe. I'd definitely stay there again for a visit.”
Tony
Colombia Colombia
“Spacious, comfortable rooms. Superb breakfast in the outdoors. Awesome location for bars and shopping. Perfect.”
Vako
Armenia Armenia
“This hotel is in a perfect location in Westlands very close to bars and restos and the buses that go downtown. The staff; reception and restaurant are great. They moved me to another room quickly as the hot water was not working in my room. They...”
Kumar
India India
“The location was very good and close to everything I needed. The room was clean and the bed quite comfortable. Staff were polite enough and were responsive.”
Baraka
Kenya Kenya
“They allow you to check at any time and assist you when you have heavy language It remains to be my favourite spot when I'm in Nairobi”
Tobias
Germany Germany
“Reception is open all day & night. Friendly staff. Safe location.”

Hotel area info

Restaurants

1 Restaurant On Site
Joy Restaurant
  • Cuisine
    African • American
  • Open for
    Breakfast • Brunch • Lunch • Dinner • High tea
  • Ambience
    Family-friendly • Traditional • Modern • Romantic
  • Dietary options
    Vegetarian • Vegan

House rules

Joy Palace Hotel takes special requests – add in the next step!
Check-in
From 11:00 AM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 3:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Free!Pets are allowed on request. No extra charges.
Groups
When booking more than 6 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay debit cardUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Joy Palace Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.