Sustainability certification

Sapporo's Secret Onsen Sanctuary Marukoma Onsen Ryokan

–Excellent location - show map
+90 photos
Scored 9
Rated superb

Staff

9.3

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Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Comfortable Accommodations: Sapporo's Secret Onsen Sanctuary Marukoma Onsen Ryokan in Chitose offers family rooms with tatami floors, yukata, and lake views. Each room includes a refrigerator, work desk, TV, and electric kettle. Relaxing Facilities: Guests can enjoy a hot spring bath, sauna, spa and wellness centre, and terrace. The property features a public bath, lift, concierge service, housekeeping, coffee shop, and games room. Dining Experience: The family-friendly restaurant serves Japanese and European cuisines for dinner. Asian breakfast includes cheese. Activities and Location: Located 42 km from New Chitose Airport, the ryokan is near Tomakomai Station (37 km) and Sapporo Station (44 km). Activities include skiing and hiking.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free parking
  • Family rooms
  • Spa and wellness centre
  • Restaurant

Property highlights

Top location: Highly rated by recent guests (9.3)

Breakfast info

Asian

  • Free private parking available on-site

  • Open-air bath, ​Public Bath, ​Hot spring bath

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Availability

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Sustainability

This property has 1 third-party sustainability certification.
Sakura Quality An ESG Practice
Sakura Quality An ESG Practice

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Lim
Singapore Singapore
“Located in a cosy quiet spot in nature literally on the edge of Lake Shikotsu. Fine varied dinners over 3 nights & good choice of breakfast options (including sunny-side up eggs!), it’s great value for money. Superb onsens & rooms facing the...”
Rachel
New Zealand New Zealand
“Beautiful secluded lakeside location, medium sized hotel (no large tour groups) with lovely indoor and outdoor onsen pools, excellent abundant food.”
christopher
Singapore Singapore
“Exceptional location. Exquisite open air onsen. Friendly helpful staff”
Katja
Germany Germany
“The location is absolutely fantastic. There is a spacious common area where breakfast is served with a view of the lake. The onsen with its scenic view is a truly memorable experience.”
Serene
Singapore Singapore
“This hotel has an unique history and how it has evolved to present days and keeping the old charms. The room we had at this hotel was the biggest in our whole trip. We had a Japanese style Lakeview room. The futons were very comfortable. There...”
Marieve
France France
“The area is wonderful and the landscape amazing! We had a great time two nights are necessary if you want to walk around!”
Marie
Belgium Belgium
“The hotel was very quiet and directly on the sea front. We had 2 western breakfast which were really good quality and then a fantastic japanese breakfast. They dont serve lunch nor dinner, but there are plenty of tables outside and in to have a...”
Jeanne
Australia Australia
“The location on the lake is breathtaking and everyday it looks different. We learnt a lot about Japanese culture by staying here. The meals were delicious and beautifully presented. We can’t fault the kindness and respect the staff showed. It was...”
Katherine
Singapore Singapore
“Amazing location and incredible outdoor Onsen experience for the price of the room. It was so tranquil and my husband and I actually like the serenity more than at Lake Toya”
Kimberly
United States United States
“This was a beautiful way to start our month in Japan. The kaiseki dinner and the breakfast were both delicious. The onsen was gorgeous overlooking the lake. You could also refill your water bottles from water directly from the lake in the lobby....”

Property surroundings

Restaurants

1 restaurant on site
レストラン駒草
  • Cuisine
    Japanese • European
  • Open for
    Breakfast • Dinner
  • Ambiance
    Family friendly

House rules

Sapporo's Secret Onsen Sanctuary Marukoma Onsen Ryokan takes special requests - add in the next step!
Check-in
From 14:00 to 20:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Curfew
Entry to the property will be closed between the hours of 22:00 and 07:00
Children and beds

Child policies

Children of any age are welcome.

Children 4 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBNICOSUCCash
Smoking
Smoking is not allowed.

The fine print

Need-to-know information for guests at this property

Child rates are applicable. Please contact the property for further details.

Please inform Sapporo's Secret Onsen Sanctuary Marukoma Onsen Ryokan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.