Hotel Phoenix

–Great location - show map
+52 photos
Scored 8.9
Rated excellent

Staff

9.6

Property highlights

About this property

Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Fitness center
  • Non-smoking rooms
  • Skiing
  • Bar

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 8.7

Breakfast Info

Continental, Vegetarian, Gluten-free, Buffet

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
2 twin beds
2 twin beds
2 twin beds
2 twin beds
2 twin beds
3 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Terri
United States United States
“Good location Comfortable room Great staff, pleasant and informative”
John
United States United States
“Our room view was spectacular and the staff was friendly and helpful. The location was great for us as it was away from the main strip. The breakfast area was great and the food options were appreciated.”
Jerry
United States United States
“Rooms were very nice, staff were excellent and helpful”
Turgeon
United States United States
“Very clean and comfortable. Good location. Fantastic view of Matterhorn. Staff very helpful and offered good hiking suggestion. Good breakfast.”
Susan
United States United States
“We could see the Matterhorn from our room. It was located close to restaurants and the train station. The breakfasts were delicious! So much to choose from.”
Pelin
Turkey Turkey
“The breakfast,the view, the rooms, the staff and the cleanliness was great!”
Mohsen
United States United States
“The location and the breakfast and the staff and the rooms It was excellent very friendly staff and helpful”
Martin
France France
“Beautiful property , extremely clean rooms. Loved the Staff! See you all very soon Team Phoenix!”
Geetanjali
United Arab Emirates United Arab Emirates
“It was very close to the city center and train station everything is walk away, has a great view of Matterhorn. It was very pleasant to wake up every morning to fresh air and beautiful view of Matterhorn”
Alinad22
Denmark Denmark
“it is close to the train station extremely clean good coffee in the room wonderful breakfast with an amazing presentation by someone working there they helped with ordering a taxi so we could reach the glacier express in the morning quiet we got...”

Hotel area info

House rules

Hotel Phoenix takes special requests – add in the next step!
Check-in
From 3:00 PM to 7:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 8:00 AM to 10:30 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children over 10 are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
VisaMastercardMaestroEC-Card Cash is not accepted

The fine print

Must-know information for guests at this property

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Phoenix of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.