Cool Palms Motel

–Great location - show map
+20 photos
Scored 7.5
Rated good

Staff

8.6

About this property

Cool Palms Motel is a 5-minute drive from Caneland Central shopping centre and a 6-minute drive from Mackay city centre. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbeque area. Cool Palms Motel offers an after hours check in service and free WiFi.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast

Property highlights

Top location: Highly rated by recent guests (8.2)

Breakfast info

Continental

  • Free private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
2 single beds
and
1 double bed
3 single beds
and
1 double bed
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Nicole
Australia Australia
“We stayed here twice while travelling through and it was good value for money. Very clean, decent water pressure, friendly staff. We didn’t feel unsafe with the car parking either”
Jocelyn
New Zealand New Zealand
“Covered car parks a bonus for keeping car cool. Quiet and comfortable motel. On.msin road onto city for easy access. Outdoor chairs comfy and can be indoors”
Greg
Australia Australia
“I stay at Cool Palms when I go to Mackay and it's close to everything I need, the place is clean and comfortable and the staff are always friendly and helpful. I highly recommend staying there”
Connor
Australia Australia
“"I recently stayed at Cool Palms Motel and had a wonderful experience! The motel's location is perfect for exploring Mackay, with easy access to Caneland Central Shopping Centre and other local attractions. The rooms are spacious and...”
Sharon
Australia Australia
“Ben and his wife are always so accommodating and friendly..we stay here regularly and are always looked after. The rooms are clean and spacious. Great value for money and close to the CBD.”
Russell
Australia Australia
“Did not have breakfast due to early business appointments.All in all my nights stay met my expectations based on friends experiences with this motel.Will be back when travelling to Mackay.”
Corrie
Australia Australia
“Staff remembered me from a couple days prior so check in was a breeze”
Red
Australia Australia
“One hotplate did not work(electric 2-plate), so they gave me a new one! How awesome! Super friendly staff that left you alone. Good size room and kitchenette. Aircon straight over the super comfy bed. Lovely. Good firm mattress in number 14. Good...”
Amy
Australia Australia
“The room was very clean and comfortable noise was very good”
Henry
Australia Australia
“Very welcoming on arrival. Rooms were clean, spacious. Free WiFi was very handy. All round was very pleased with my stay.”

Property surroundings

House rules

Cool Palms Motel takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
AUD 15 per child, per night
Cot upon request
AUD 5 per child, per night
2+ years
Extra bed upon request
AUD 15 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardJCBMaestroEftposUnionPay credit card Cash is not accepted

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.