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The best five-star hotels in Sumatra

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Superb: 9+ Very good: 8+ Good: 7+ Pleasant: 6+
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Located just across Palembang Icon Mall and offers free shuttle service to the mall, The Arista Hotel Palembang features an outdoor pool, spa and sauna. Offering 3 dining options, it also provides free Wi-Fi hotspots throughout the hotel. The property also offers airport pick up service at additional charge. For sure the best hotel in Palembang. The bteakfast is also really good there And above all, its chinese restaurant.

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9.5
Exceptional
11 reviews
Price from
US$92
per night

Facing the beachfront, Sheraton Belitung Resort offers 5-star accommodation in Tanjungbinga and features free bikes, outdoor swimming pool and fitness centre. With a garden, the property also has a terrace, as well as a bar. There is a restaurant serving American cuisine, and free private parking is available. Peaceful atmosphere with all the facilities to create a restful holiday.

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8.5
Very good
194 reviews
Price from
US$90
per night

Facing the beachfront, Novus Jiva Anyer offers 5-star accommodation in Anyer and has a garden, terrace and bar. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. The hotel offers an outdoor swimming pool, fitness centre, evening entertainment and a kids' club. The hotel is amazing. The staffs are excellent. I rescheduled my booking last minute because of some medical emergency and they confirmed without hesitation. The process only took several minutes. Once we're finally there, we were amazed by the beauty of the hotel. And even more by the friendliness of the staffs.

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8.2
Very good
215 reviews
Price from
US$98
per night

Set in Palembang and with Ampera Bridge reachable within 7.6 km, The Excelton Hotel offers concierge services, non-smoking rooms, a fitness centre, free WiFi throughout the property and a restaurant. This 5-star hotel offers room service and a 24-hour front desk. The hotel has an indoor pool and free shuttle service. Excelton has become my go to hotel every time I visit Palembang now. The staff is outstanding, wouldn’t think that level of service would be available in Palembang. Room was perfect, cozy and the restaurant also serves lovely food. We had a bit of a problem regarding our food but the Chef himself helped us and served the problem right away, we’re very impressed with the service and decided to stay there again a week later.

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8.7
Fabulous
125 reviews
Price from
US$72
per night

Grand Mercure Medan Angkasa is a 5-star hotel that offers locally exquisite facilities that are best for Medan guests, reflecting North Sumatera culture with an authentic design ideal for business and leisure. Great and friendly staff. Very good breakfeast and Service.

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8.2
Very good
688 reviews
Price from
US$41
per night

Located in the heart of Medan’s business district, Cambridge Hotel Medan offers modern rooms with an outdoor swimming pool and a rooftop bar. Guests enjoy free WiFi in all areas and free on-site parking. We absolutely loved our stay at the Cambridge Hotel! The staff was incredibly friendly and welcoming, always ready to assist us promptly. Their helpfulness was invaluable, especially since we don't speak Indonesian. Most of the staff members were fluent in English, making communication easy for our family. The breakfast buffet was a delightful surprise. The food was not only delicious but also beautifully presented. We thoroughly enjoyed every dish, and the clean and inviting atmosphere made the dining experience even more pleasant. The hotel's strategic location is a major plus. Its direct connection to the mall makes it incredibly convenient for guests, offering easy access to shopping, dining, and entertainment options. Hotel just in the heart of city. The hotel staff went above and beyond, even accommodating our early check-in request. Their exceptional service and warm hospitality made our stay truly memorable. We wholeheartedly recommend this hotel and extend our sincere gratitude to the Cambridge Hotel for such a wonderful experience.

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8.4
Very good
115 reviews
Price from
US$67
per night

Centrally located, JW Marriott Hotel Medan offers accommodation with 55-inch LED TVs. It features an outdoor infinity pool, a 24-hour fitness centre, a spa and 6 dining options. Shuttle from Centre Point Mall is provided. As a former manager in four and five star hotels details mean a lot to me. Apparently they also mean a lot at the JW Marriott as attention to detail was noticeable throughout the property. The entire front service staff was gracious and welcoming. The Bellman were always present at the curbside, greeting customers and promptly and efficiently handling luggage. I never had to open the door when going in and out as staff was always present to do so. The front office staff was prompt and efficient and made me feel like a welcome guest. We dined at the buffet for breakfast and dinner as well as prime steakhouse. Staff was cordial, attentive, and professional. Buffets were abundant and well maintained. Food was attractively presented, fresh, and delicious. I was also impressed with the high level of cleanliness, and the overall excellence of the housekeeping staff. Public areas were consistently well maintained and spotless, as was our guest room, which had a large variety of amenities. The fitness center featured over 20 new Life Fitness machines. They included aerobic and weightlifting machines. There were also free weights and a stairmaster. Every machine had a bottle of water. There was also a dispenser of cucumber water.I was also presented with a bottle of water and a towel upon entering. There was also an outdoor swimming pool sauna and steam room. They might be more expensive than other hotels however, completely worth it. I will stay in no other place in Medan now that I’ve been spoiled by the JW Marriott.

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8.9
Fabulous
638 reviews
Price from
US$74
per night

Set in Sabang, 400 metres from Iboih Beach, Olala Bungalows and Restaurant offers accommodation with a garden, free private parking, a private beach area and a shared lounge. Featuring a 24-hour front desk, this property also has a restaurant and a terrace. The hotel also features free WiFi as well as a paid airport shuttle service.

The area is popular for hiking, and car hire is available at this 5-star hotel. The Staff of Olala Bungalows is the sweetest one could wish for and Alfin’s cooking skills are beyond! I simply loved staying here!

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8.6
Fabulous
98 reviews
Price from
US$17
per night

Facing the beachfront, Lampung Marriott Resort & Spa offers 5-star accommodation in Lampung and has a garden, private beach area and terrace. The hotel features an outdoor swimming pool, fitness centre, evening entertainment and a kids' club. All staffs were so friendly, their hospitality is really excellent. The hotel is clean everywhere. The pool is too excellent. The foods are so great. We love all of them. We really missed the snorkelling. Tje time of stay was notbsufficient forbus

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8.9
Fabulous
53 reviews
Price from
US$145
per night

Marianna Resort And Convention Tuktuk - Samosir, Marclan Collection is set in Tuk Tuk. With free WiFi, this 5-star hotel has a garden and a bar. The hotel has a fitness centre, outdoor pool and terrace, and guests can dine in the restaurant. All was excellent, the staff was helpful and responsive, the room was great and clean, the view was amazing

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8.2
Very good
34 reviews
Price from
US$109
per night

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